Terms of Service

Terms of Service — Vexinter

Version: 1.0 | Effective date: November 7, 2026

1. Parties and Scope

These Terms of Service ("Agreement") govern the relationship between Vexinter (hereinafter, "We", "Licensor") and you ("Customer", "User", "Subscriber") with respect to access to and use of Vexinter's official binaries, updates, private package repositories and associated services (collectively, the "Commercial Services").

By completing the purchase process on Polar and checking the "I accept the Terms of Service" box, you agree to be bound by this Agreement.

This Agreement does NOT cover the public source code of the repository github.com/Vexinter-AI/vexinter, which is governed by the LICENSE-COMMUNITY.txt license (Fair Source / Non-Commercial).

2. Key Definitions

  • Community Plan: Free access to the source code under LICENSE-COMMUNITY.txt. No right to commercial binaries, security updates or deployment in commercial production.

  • Professional Subscription: Paid plan that grants commercial usage rights to the binary (.whl), access to private GitHub Packages, updates and email support (48h SLA).

  • Business Subscription: Paid plan with expanded limits, priority support (Slack Connect, 8h SLA), certified connectors and advanced cost control policies.

  • Billing Period: Monthly or Annual (with 2 months free / equivalent to a 16.7% discount).

  • PAT (Personal Access Token): GitHub token with read:packages scope automatically generated to authenticate downloads from pypi.pkg.github.com/Vexinter-AI.

  • Verified Tasks: Task executions that complete the verification cycle (§4 of the Vexinter protocol) and count toward the plan limits.

  • Overage: Usage that exceeds the monthly limit included in the plan.

3. Commercial License Grant (Active Subscription)

Subject to timely payment of the applicable fees and compliance with this Agreement, we grant you a non-exclusive, non-transferable and revocable license to:

  1. Download, install and run the official Vexinter binaries (distributed as signed Python wheels .whl on GitHub Packages) in your own commercial production environments.

  2. Access updates (security patches, bug fixes, new minor and major versions) while the subscription is active.

  3. Use the REST API and SDK against licensed self-hosted instances.

  4. Register agents up to the limits of the contracted plan.

This license expires automatically upon cancellation, non-renewal or failure to pay for the subscription.

4. Plans, Limits and Pricing (USD)

Feature Community Professional Business
Price Monthly (Annual) $0 $79/mo ($948/yr) $299/mo ($3,588/yr)
Price Monthly (Monthly) $0 $99/mo $379/mo
Verified Tasks / month 100 (hard limit) 5,000 50,000
Overage (/1k extra tasks) Not available (hard limit) $5 / 1k (soft limit) $3 / 1k (soft limit)
Registered Agents 3 Unlimited Unlimited
Privacy / GDPR InMemory only Included (PrivacyStore) Included + Audit
Certified MCP Connectors Core only (Demo) 5 included Full catalog
Cost Control / Circuit Breaker ❌ Basic Advanced (Budgets per Agent)
Support Community (GitHub) Email (48h SLA) Priority / Slack (8h SLA)
Deployment Docker Compose Docker Compose / K8s Helm Helm / Terraform / Multi-region

Note: "Verified Tasks" limits are evaluated monthly (natural cycle from the 1st to the last day of the month).

  • Community: Hard block at 100 tasks/month. When the limit is reached, the runtime rejects new tasks with error QUOTA_EXCEEDED until the next cycle. There is no overage or pay-per-extra-use.
  • Professional / Business: Soft block with billable overage. When the included limit is exceeded, execution may continue and the excess is billed at $5/1k (Prof) or $3/1k (Biz) at month close.

5. Authentication and Package Access (GitHub Packages)

  1. When activating a Professional or Business subscription, our automated system (via Polar and our automated billing pipeline) generates a personal PAT on GitHub in your name with:

    • Scope: read:packages (read-only access to private packages).
    • Expiration: 31 days (automatically renewed each month while the subscription is current).
    • Note: Vexinter-Sub-{email}-{plan}.

  2. You are responsible for configuring pip / uv / poetry to use said token. Instructions are sent by email after purchase.

  3. Prohibited: Sharing, reselling, publishing or allowing the PAT to be used by unauthorized third parties. Detection of anomalous usage (multiple IPs, massive downloads) may trigger immediate revocation.

  4. Upon subscription cancellation, the PAT is automatically revoked within a maximum of 24 hours. Binaries already downloaded lose the right to updates and security patches.

6. Billing, Payments and Renewal

  1. Payment processor: Polar (Merchant of Record). They handle VAT/Taxes, invoices, refunds and card disputes.

  2. Billing cycle: Charged in advance at the start of each period (monthly or annual). Annual billing offers 2 months free (pay 10 months, receive 12).

  3. Automatic renewal: Subscriptions renew automatically unless cancelled beforehand (see §7).

  4. Overage: Calculated at the close of each calendar month and charged on the following invoice (or an immediate charge if there is no pending invoice).

  5. Taxes: Prices do not include applicable taxes (VAT, GST, Sales Tax). Polar adds them according to your jurisdiction.

  6. No pro-rata refunds: No refunds are issued for unused partial periods after cancellation. Access remains until the end of the already-paid period.

7. Cancellation and Effects

  1. Cancellation at any time: From the Polar customer portal or by contacting [email protected].

  2. Immediate effects after cancellation:

    • No new future charges are generated.
    • Access to updates and GitHub Packages continues until the end of the already-paid period.
    • The PAT is revoked 24 hours after the end of the paid period.

  3. Effects after expiration of the paid period:

    • You lose the right to run the binaries in commercial production environments.
    • You must migrate to the Community edition (source code, non-commercial only) or renew the subscription.
    • Downloaded binaries are not technically "deactivated" (there is no runtime DRM). Plan limits may be enforced automatically through signed license documents we publish for your customer id, which degrade the instance to Community limits within approximately 24 hours of cancellation or payment failure. In any case, using the binaries commercially without an active license constitutes breach of contract and copyright infringement.

8. Intellectual Property

  1. Source code: Remains the property of Vexinter and contributors. Community License = Fair Source (non-commercial). Commercial License = right to use the binary while you pay.

  2. Trademarks: "Vexinter", the logo and product names are registered trademarks. You may not use them to promote derivative services without written authorization.

  3. Customer data: You retain all rights to your data, executions, events and memory generated while using the Software. We do not access them in self-hosted deployments.

9. Warranties, Disclaimers and Limitation of Liability

  1. No warranties: THE SOFTWARE AND SERVICES ARE PROVIDED "AS IS", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

  2. Limitation of liability: OUR TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM (OR $100 USD, WHICHEVER IS GREATER).

  3. Exclusion of indirect damages: IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, DATA OR OPPORTUNITIES, EVEN IF WE WERE ADVISED OF THEIR POSSIBILITY.

  4. Force majeure: We are not liable for delays or failures due to causes beyond our reasonable control.

10. Privacy and Data Protection (GDPR / LOPD)

  1. Billing data: Managed by Polar (their privacy policy applies). We receive: email, name, plan, status.

  2. PAT and GitHub: The PAT is generated via the GitHub API; your GitHub username is stored temporarily for generation and revocation.

  3. Telemetry: The Commercial edition does NOT send telemetry to our servers. Prometheus metrics (/metrics) are local to your deployment.

  4. DPA (Data Processing Addendum): Available upon request for Business customers who require it contractually.

11. Support and Maintenance

Plan Channel Initial Response Time Hours
Professional Email (support@) 48 business hours Mon-Fri 9-18 CET
Business Slack Connect / Email 8 business hours Mon-Fri 9-18 CET

Support covers: installation, configuration, API usage, debugging of product errors. It does not cover: development of custom adapters, integration into your infrastructure, or architecture consulting (unless under a separate contract).

12. Governing Law and Dispute Resolution

  1. Governing law: The laws of the Argentine Republic, without regard to conflict-of-laws rules.

  2. Dispute resolution:

    • Good-faith attempt via email ([email protected]) within 30 days.
    • Failing that, disputes shall be submitted to the ordinary courts of the City of Buenos Aires, Argentina, which have exclusive jurisdiction, unless mandatory consumer-protection law in your place of residence provides otherwise.

  3. Language: The English version prevails in case of conflict with translations.

13. Modifications

We may update these Terms with 30 days' notice by email and by publishing the new version at vexinter.com/terms. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel before the effective date without penalty.

14. General Provisions

  • Assignment: You may not assign this Agreement without our written consent. We may assign it to an affiliate or in the event of a merger/acquisition.
  • Severability: If a clause is void, the remaining clauses remain in effect.
  • Waiver: Failure to exercise a right does not constitute a waiver thereof.
  • Entire agreement: This document + LICENSE-COMMUNITY.txt + pricing page + Polar purchase confirmation constitute the entire agreement.

15. Contact

Vexinter
Email: [email protected] | [email protected] | [email protected]
Web: https://vexinter.com

ANNEX A — pip Configuration Instructions (reference)

After purchase, you will receive an email with your personal PAT. Configure your package client:

# Option 1: Environment variable (recommended for CI/CD)
export VEXINTER_PAT="ghp_xxxxxxxxxxxx"
pip config set global.extra-index-url https://${VEXINTER_PAT}@pypi.pkg.github.com/Vexinter-AI/

# Option 2: .pypirc file (user)
cat <<EOF > ~/.pypirc
[distutils]
index-servers = vexinter

[vexinter]
repository = https://pypi.pkg.github.com/Vexinter-AI/
username = YOUR_GITHUB_USERNAME
password = YOUR_PAT_HERE
EOF

# Option 3: uv (modern, fast)
uv pip install --index-url https://${VEXINTER_PAT}@pypi.pkg.github.com/Vexinter-AI/simple/ vexinter

The PAT expires after 31 days and is automatically renewed while your subscription is active. If you rotate it manually, update your configuration.

End of Terms of Service v1.0